Langia IT Solutions is a Nordic SAP Partner, specialised in SAP Customer Experience (CX). We design, build and run end-to-end digital commerce, marketing-automation and CRM solutions on SAP Commerce, Emarsys, Sales & Service Cloud, Customer Data Cloud, CDP, and SAP BTP. With 120+ successful go-lives across B2B, B2C and D2C models, we blend deep platform expertise with agile delivery to help brands reduce TCO, accelerate time to value and grow profitably.
Empower teams across your customer organization with the latest AI tools
Commerce
Transform basic product data into rich content that captures attention and nurtures customers through the buying journey.
Sales
Combine emails, conversations, sales data with AI to find hidden insights, generate relevant content, and deliver effective sales engagements.
Service
Unify customer profiles, interaction history, and service data with AI to deliver tailored, efficient support experiences.
Marketing
Let AI guide your segmentation, personalization and marketing automation decisions. Predictive analytics to stay one step ahead.
Strategic Decision-Making with Embedded AI Intelligence in Sales & Service
Stay Ahead with AI-Powered Customer Experience
SAP Customer Experience (CX) solutions harness the power of advanced AI-driven analytics and customer journey mapping to proactively anticipate customer needs, personalize interactions, and drive loyalty. With embedded intelligence and real-time insights, your business can transform data into strategic action—and lead the way in a competitive market.
Predict Purchasing Trends
Leverage AI to forecast customer behavior and anticipate demand, allowing you to stay one step ahead and align offerings with real-time market needs.
Personalize Promotions for Impact
Use deep customer insights to tailor promotions and communications, creating hyper-relevant experiences that drive engagement and conversion.
Optimize Operations with Precision
Navigate complex decisions using predictive models—streamlining supply chains, improving product strategies, and enhancing overall efficiency.
Turn Complexity into Clarity
With SAP’s AI-powered embedded analytics, gain a clear view of your business landscape and make confident, data-backed decisions that outpace the competition.
Personalized Omnichannel Customer Engagement with SAP Emarsys
SAP Emarsys is a purpose-built platform that helps you deliver personalized omnichannel marketing, including promotional and transactional messages, tailored to your industry.
New revenue streams across the entire experience
Connect Data in Real Time
Connect data throughout the business (such as ERP, business analytics, and referral marketing) and engage in real time with web tracking, APIs, open data, and relational data models.
Seamless SAP Integration
Extend the value of your investment using direct integrations with SAP S/4HANA, SAP Customer Experience, and other solutions.
Faster Campaign Launch
Launch omnichannel marketing campaigns faster with more than 100 prebuilt tactics.
Engage on All Channels
Engage customers on channels such as email, web, SMS, mobile apps, digital ads, conversational channels, mobile wallets, in-store, and direct mail.
Your Growth Partner: Simplify, Scale, and Grow with SAP Commerce
Reach more customers, boost revenue, and simplify processes with a modern approach to B2B e-commerce.
SAP’s Customer Experience solutions are built for growth. Whether you're looking to expand into new markets or scale operations, SAP provides the agility and adaptability to seamlessly evolve with your business needs. From small teams to global enterprises, SAP’s robust infrastructure and advanced capabilities ensure you can meet today’s requirements while preparing for tomorrow’s challenges.
Built for Your Industry
SAP’s Customer Experience solutions offer a flexible architecture designed to meet the specific needs of your industry—far beyond the limitations of one-size-fits-all platforms.
Seamless Customization
Easily tailor your system to match unique workflows and processes, transforming standard features into powerful, personalized tools that work the way you do.
Fuel for Innovation
With SAP, customization goes beyond functionality—it's a strategic driver of innovation and differentiation that keeps you ahead in a competitive market.
Optimize your Investment
SAP delivers everything you need within one streamlined ecosystem. Cut down on your total cost of ownership and redirect those savings into driving your business forward. SAP's unified platform is designed to empower your business with more for less, avoiding unexpected fees.
Streamlined Operations
SAP centralizes your processes and enhances interoperability, helping you eliminate inefficiencies, reduce operational costs, and boost productivity across the board.
Smarter Spending, Faster Growth
Operate with agility and precision—SAP empowers your business to achieve more with fewer resources, paving the way for cost-efficient, scalable growth.
Competitive Edge Through Unique Differentiators
Modern Platform
Superior performance & modern architecture
- State-of-the-art cloud-native technology stack with superior app performance
- Open technology stack ensures future integration and extensibility from and to SAP and ecosystem partners
- Best-in-class total cost of ownership thanks to modern architecture
User Experience
Excellent user experience
- More modern and advanced UX than competitors
- Guided approach boosts UX for representatives
- Embedded intelligence and productivity tools power specific workspaces
Business AI
Front-runner in GenAI with Joule & CX AI Toolkit
- Summarized external insights to enable faster lead nurturing with lead boosters
- Account Synopsis delivering summarized external data about customer’s business
- Contextual smart actions
- Intelligent Q&As
SAP S/4HANA Integration
Enabling lower TCO and seamless E2E processes
- Standard lead-to-cash integration with SAP S/4HANA
- Integrated master data and sales processes
- No cost for integration technology
- No cost for integration setup
- No cost for integration maintanance
Customer 360
Internal and external insights enabling 360 degree view of customer
- Signals and highlights from CDP2, e.g., churn risk, etc.
- Metrics from S/4HANA, e.g., purchase orders, expiring contracts, overdue invoices, etc.
- External insights about customer’s business
- External KPIs, dashboards and applications to complete the 360 view
SAP Business AI
Infused Across the SAP Cloud Portfolio Creating a phenomenal user experience
Agility for all
Give your people more efficient ways of working so they can get more done, faster.
Insights at scale
Give employees immediate, context-rich insights that connect the dots across lines of business to support more effective decision-making.
Limitless outcomes
Break down siloes with collaborative AI agents capable of reasoning and prioritizing to solve high impact challenges.
Simple and secure
Accomplish tasks quickly across your SAP and third-party systems through a single, integrated, and secure conversational interface.
Augment Processes with AI
Transform customer experiences with personalized recommendations, predictions, and deep insights.
Accelerate processes and tasks by quickly generating text or summarizing your sales cloud data.
Deliver a better employee experience while lowering personal costs with a natural language processing AI application.
Business AI in SAP Sales Cloud
Increase sales productivity with embedded intelligence
Free your teams from busy work and empower them to:
- Work more efficiently to get more done, faster
- Automate mundane tasks to focus on more strategic, high-impact work
- Achieve more productive collaboration that drives better outcomes
Accelerate data-driven decision-making by giving every employee immediate, context-rich insights grounded in your business data. Joule allows them to:
- Access insights with simple natural language requests
- Connect data across the business to make more effective decisions
- Use advanced analytics intuitively
Customer Testimonials and Case Studies
A consumer electronics and home appliances retailer, realized its vision for next-generation retail using SAP Customer Experience solutions. Looking to take order handling to another level, it leveraged SAP technology to create an event-driven architecture to satisfy customer expectations.
"With intelligent Q&A, we'll turn our product management's knowledge into instant answers for our sales team. When you have many products, your sales reps can't remember everything - but now they won't have to. We expect this will automatically answer majority of their product queries".
Ashish Rajput, Business System Development Manager IT